12 POINTS TO VEHICLE SALES SUCCESS

1. We are in the “Right now “ business
– Your Customers expect urgency
– You must recognize that Time kills Deals
– Gather accurate information quickly and operate from the platform of Getting the deal done !!

2. We survive by pleasing Customers
– Strive to under promise and over deliver
– Be trust worthy
– Every department must operate with a “Customer First” attitude
– Every person who comes in contact with a Customer must be centered on that customer’s wants and needs

3. We are Professional’s and we need to act like it
– Watch your language,
No profanity
Avoid slang
Avoid industry “lingo”
– Dress for the part, Clean, pressed, moderate clothing

4. Understand that there is no “2nd Place “
– There is either a sale made or there isn’t
– Every opportunity has to be worked as if it will not happen again
– There is no such thing as TOO MUCH EFFORT
– Someday isn’t coming, Today is here

5. COMMUNICATE CLEARLY AND WITH EVERYONE CONCERNED
– Disclose every detail in writing
– Communicate the customer’s expectations to Service in writing
– Use email to confirm all aspects of the delivery
– Avoid “post its” “scratch paper” or other temporary means of note taking
– Document every conversation and relay relevant information to all concerned
– Your worst ink pen is better than your memory

6. TRAIN LIKE IT IS LIFE SUPPORT
– Greatness and luck are not related
– Well rehearsed presentations are key to closing deals
– An answered question is a stepping stone to gaining the order
– Products change , Companies change, You should too
– Tired minds produce tired results

7. POUR INTO SOMEONE ELSE
– When you contribute to the success of another you experience success
– In order to train, you must first be trained win / win
– Your success is not measured in dollars it is measured in DONORS

8. THERE IS NO SUCH THING AS A BAD CUSTOMER
– Where the desire to buy exists there is a way
– Even “lookers” have value – Practice/drill/rehearse
– Not qualifying is a prescription for failure
– Treat every customer with dignity and respect
– Opportunity comes to those who are looking for it

9. THIS IS NOT A GAME
– Your income is on the line
– Be early
– Be ready
– Have a plan
– Sales is a merit based industry
– Yesterday is gone
– It is today ALL DAY
– Tomorrows planning begins today

10. BE CLEAR OF YOUR ROLE
– We can call ourselves consultants,associates,advocates,
Advisors, or friends BUT WE ARE SALES PEOPLE
– The customer understands this, It is foolish to disguise your intentions
– Buyers Buy & Sellers sell keep it simple

11. THINK LIKE A BUSINESS
– Identify your income streams
– Identify specifically what produces each stream
– Devote the largest amount of time to the largest stream
– Develop smaller streams into larger producers
– Put in the time/effort/energy

12. DON’T BET ON THE COME
– Nail down every deal
– Make concise clear commitments
– Don’t count the money til its in your hand

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3 Comments on “12 POINTS TO VEHICLE SALES SUCCESS

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