10 MORE POINTS TO VEHICLE SALES SUCCESS

HERE ARE 10 MORE OF MY POINTS ON VEHICLE SALES SUCCESS

1. DON’T RUN FROM PROBLEMS
– Take ownership of customer complaints and get them to the right help
– Fix what you can, and be honest about what you cannot do

2. PICK UP YOUR PHONE
– constant contact is crucial to your success
– Call with purpose Have good information and a reason for calling

3. BE WILLING TO DO THE TASKS NO ONE ELSE WANTS
– Work the shift no one wants
– Always be the source of the “tough” answers
– Be willing to stretch past the “normal” deals
– Be available when the competition isn’t

4. PUT IN A DAY’S WORK
– Avoid the hang out crowd
– Remember the 3 Be’s Be at your Desk/Be on the lot / Be on your phone
– Don’t waste your or the dealership’s time. When you’re at work, be working
– Be your own luck- ” The harder I work the luckier I get”

5. TAKE YOUR EMAIL SERIOUSLY
– Answer it quickly
– Give all information that is requested
– Spellcheck
– Ask your internet prospects for their business, (sounds simple, But you’d be surprised how often this isn’t done)

6. EARN A REPUTATION FOR INTEGRITY
– Too often our moral compass disappears when money is on the line Your’s should stay
– Answer questions honestly even when you are in the wrong
– Answer all requests to work outside of ethical boundaries with a firm NO, regardless of who is asking

7. DO RIGHT ‘NUFF SAID

8. TREAT EVERY CUSTOMER LIKE THEY MATTER
– tHE NUMBER ONE MOTIVATOR in a vehicle purchase is YOU
– Genuinely listen to what is being said
– I want you to forget the mental “Chess Match” that your old school co-worker is telling you about. Instead, try this : actually listen to what your customer is saying, Show the vehicle that best meets his/her needs, and ask him/her to buy it HUH?!

9. RECOGNIZE THE ROLE OF YOUR CO WORKERS IN YOUR SUCCESS
– From the GM to the Janitor every single one contributes in some way to the sale of your vehicles. Show appreciation, work with an attitude of Gratitude. Be a source of Positive energy in the dealership

10. SELL LIKE YOUR LIVING DEPENDS ON IT
– I know this is my “catch phrase” but I mean it, Our selling makes great things possible in our lives for our selves and our families

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