Archives

Is Customer Service Necessary ?

IS CUSTOMER SERVICE NECESSARY ?     I am really starting to get the impression that many salespeople today feel that the idea of offering full service is a thing of the past.   I guess this conclusion is natural due to the way we do much of our shopping these days – Big box […]

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Looking at it with the customer’s eyes

Seeing your process from the customer’s perspective   I am sitting on my back deck with my Grandson Ayden, who is just a few months old. I am watching him tackle a cheerio for the first time.  His face tells a story of both confusion and excitement at the new taste sensation. It will come […]

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Lets Communicate effectively

Lets Communicate effectively   In most Sales organizations there are a variety of people with whom you must communicate to do your job well The customer Your support Staff Service/Delivery personnel Just to name a few examples THE CUSTOMER Here is the beginning of it all, The most important person in the selling process. Unfortunately […]

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Escaping the undertow

    Escaping the Undertow   One Common theme in all sales organizations seems to be the ever present fore tellers of doom and gloom. – They are always there to complain about the customers, the ads, the management ,the hours – They issue constant reminders of why they are sure you can’t succeed – They are […]

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Getting past average

  When I was a younger man I aspired to be a Rock and Roll musician, When I dreamed of my future fame, I imagined the Stadiums filled to capacity and the Music lifting  the people .  Funny, I never dreamed of rehearsal, Practice , voice lessons ,   countless hours of travel,… well you get […]

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Today is here , How will you handle it

  Today is here , How will you handle it   OK Sales people, your at work, the day has begun , where are you heading, what is your plan, and more importantly how will you get there. The answer lies in Yesterday’s preparation, and This morning’s activity PREPARING TO WORK IS JUST AS IMPORTANT […]

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